Jira-Zendesk Integration - Streamline Your Workflow
Create seamless Jira Software with Zendesk integration with Getint in just 5 minutes. Friendly UI, auto-mapping, one-way or two-way integration. No code needed!
Sync
Jira
-
Zendesk
Simple, Seamless, Effective
Integration
This integration bridges two leading project management tools, empowering both internal and external teams to collaborate by merging data seamlessly across platforms.
to establish a robust integration that synchronizes data and maintains workflows efficiently.
Experience comprehensive integration as you sync issues, work items, bugs, and epics
while customizing with fields, attachments, statuses, and assignees.
Smoothly migrate between tools
without losing data, ensuring a successful migration.
Our Certifications
Partnerships
Seamless
Jira
-
Zendesk
Sync
2-way Sync
Maintain a single source of truth with automatic cross-platform updates.
SaaS / On-Premise
Choose cloud or on-premise deployment to meet compliance and security standards.
Advanced Filtering
Sync only the most relevant data, reducing clutter and complexity.
Auto Mapping
Reduce manual work with automated field mapping for a consistent data structure.
Reporting with Logs
Receive instant alerts to quickly identify and resolve integration issues.
Enterprise Security
Protect sensitive data and maintain compliance with enterprise-grade security.
Fair Pricing
We believe in offering a pricing model that prioritizes transparency, fairness, and value for our users. Our approach ensures that you only pay for what you truly need, without unnecessary extras or hidden surprises.
Pay just for one app
fixed fee you can trust—pay for a connection, no surprises.
No hidden costs
ensuring completely transparent, predictable pricing.
Unlimited usage
of fields and projects at no extra charge.
Fair migration cost
based on the number of events, not company size, ensuring fairness for all organizations.
Schedule a Free Demo with our Integration Expert
Discover how seamless and efficient integrations can be with a personalized demo. Our expert will walk you through the process, tailor the session to your specific needs, and answer any questions you have about connecting your tools effectively.
Turn Your Zendesk work items into Jira work items
Getint supports the integration of all major fields.
What makes Getint your Go–To Integration Solution?
Seamless, secure, and scalable - Getint is trusted by enterprises worldwide to handle even the most complex integration needs. Whether you're syncing teams post-merger or streamlining your workflows across tools, we're here to make it easy.
Clear Pricing – No surprises!
Enterprise–Grade Security
Dedicated, In–House support!
Custom Integrations for any Challenge!
Quick Setup, Seamless Experience
Jira
-
Zendesk
Integration
Ready to simplify your workflows? Try connector on the Atlassian Marketplace and experience seamless integration between your tools. Start your 30-day free trial today and see the difference!
Zendesk Integration for Jira (2-Way Zendesk Connector)
Hear what our happy Clients
& Partners say
Our clients and partners are at the heart of everything we do. Their success stories and positive feedback speak volumes about the value and reliability of our integration solutions. Here's what they have to say:
Check Pricing Tailored to Your Team
Finding the perfect plan for your team is easy! Our pricing is designed to fit organizations of all sizes and needs. Visit the Atlassian Marketplace to explore detailed pricing options and choose the plan that’s right for your workflow.
Zendesk — Jira Software Integration
Check out our comprehensive documentation and discover how to unify your issue tracking and development workflows, enhance team efficiency, and streamline your project delivery
Zendesk <-> Jira Software Migration
Need a tool that will help you migrate Zendesk to Jira Software? Getint enables seamless migration between Zendesk and Jira Software so you can streamline workflows, maintain data integrity, and accelerate project delivery.
Have questions?
We've got you!
Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.
Does Jira integrate with Zendesk?
Yes. With the Getint Jira Zendesk integration, you can connect Jira Cloud, Jira Server, or Jira Data Center with your Zendesk account. This setup allows you to sync Zendesk tickets with Jira issues in real time. Support and development teams get complete control over what data is shared—comments, attachments, custom fields, and even private comments—helping both sides work in one tool without losing context.
How does the integration handle Zendesk tickets and Jira issues?
When a new ticket is created in Zendesk Support, it can be automatically created as a Jira issue based on your sync rules. Updates to status, priority, or comments are automatically synced, so both systems stay aligned. This makes it easy for product teams and support teams to track incidents, feature requests, and customer tickets without switching platforms.
Can I create Jira issues directly from Zendesk?
Yes. With the Zendesk add-on installed, you can create Jira issues straight from a Zendesk ticket. This means a support agent can escalate a problem to software developers without leaving Zendesk. The linked issue ID in Jira updates back into the Zendesk side, so the original ticket is kept in sync with the latest development progress.
Is the Jira Zendesk integration secure and flexible?
Absolutely. Getint offers both SaaS and on-premises deployment, making it suitable for enterprises with strict compliance needs. The integration is ISO 27001, ISO 27018, SOC 2 Type II, and GDPR compliant. You also get granular control over sync rules, so you decide which fields, comments, or files are shared between Zendesk and Jira. This ensures sensitive data remains protected while keeping collaboration seamless.
What types of use cases does the integration support?
The Jira Zendesk integration works across a variety of workflows:
- Incident management – sync Zendesk tickets to Jira issues for fast resolution.
- Feature requests – escalate new Zendesk tickets into Jira Cloud for product teams to prioritize.
- Multi-instance setups – connect multiple Zendesk instances with Atlassian Jira or link Jira Server with Zendesk Support.
- Migration scenarios – move historical data, custom fields, and comments when switching tools.
This flexibility ensures support and development teams stay aligned, no matter how complex the setup.
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